What to Do When a Video Upload Gets Stuck

A stuck upload does not mean your video is gone. Most of the time the file is still on your phone and the problem is the connection, the file itself, or a processing step that runs after the transfer. Work out which stage has stopped before you reload anything.

Find out what actually stopped

A progress bar can freeze for two very different reasons. Either the file is still being sent, or the transfer has finished and the service is now preparing a preview or a first version. The second stage often takes longer with a big file, and it can look identical to a stall.

Look for a clear status word on the page. "Uploading", "processing" and "ready" mean different things. If you see processing, the file already arrived and reloading will not help.

Do not click send again and again. Each click can create another copy of the same request, and then you have several half-finished uploads instead of one. Wait for a clear state, then decide.

Check the basics of the file too. Relsko accepts up to 50 files per upload, 200 per project, 2 GB per file, and video length between 10 and 35 seconds. If only one file fails and others work, open that file on your phone. A damaged clip or an unsupported type will not fix itself by uploading it again.

Check your options before you reload the page

Some services can continue an interrupted upload. Others start from zero. If you do not know which one you are using, do not leave the page without thinking. Write down the error message and the point where it stopped.

A small test file in a new project is a quick way to find out whether the problem is the service or the file. If a short clip goes through without trouble, the issue is probably the original file or its size.

Here is a short checklist you can follow in order:

• Note the exact stage: uploading, processing or finished.
• Copy any error message word for word.
• Check your connection and try another network if you can.
• Confirm the file size, length and format are supported.
• Open the file on your phone to see if it plays normally.
• Try one short test clip in a new project.
• Only reload the page if the service cannot resume.
• Keep the original file until the new one is safely uploaded.

What to send to support

If you have to ask for help, give the support team facts instead of many attempts. Tell them the time of the failure, the approximate file size, the type of device and browser, and the stage where it stopped.

Never share an access token, a private link or your login details. A clear description of where things went wrong is far more useful than ten repeated tries under the same conditions.

When the file is fine but the upload still fails

Sometimes the file is healthy and the connection is stable, and the upload still stops. This is often a temporary load problem on the service side. Waiting a few minutes and trying once more is a reasonable step.

If the same file fails at the same point every time, treat it as a file problem. Shorten the clip, export it again from your phone, or split it into smaller parts. A fresh export often removes a small corruption that you cannot see.

For a worked example of how a finished video moves from upload to download, Relsko's export page at /for/export/ walks through the whole path. It is useful if you want to see what a normal, complete upload looks like from start to finish.

What to do next in Relsko

Once your footage is uploaded, Relsko asks at most a couple of questions and suggests three concepts. You pick one, and Relsko prepares three cut variants of that concept for you to download. If an upload stalls, check the stage first, keep the original file, and try a short test clip before you repeat the whole process.